Customer Experience Representative @ Refyne

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

Responsibilities

Handle inbound and outbound calls

Identify customers needs, clarify information, research the issue at hand and provide solutions

Work in coordination with the internal support teams to ensure quick resolutions

Document any feedback received from the customers for the review by the product team at a later stage

Label the queries we receive from customers under different tags to understand what drives support traffic

Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.

Track relevant support metrics and prepare reports for the purpose of quality assessment

2 to 3 years work experience in customer experience

Proficient in English and Hindi

Great organizational and time management abilities

Superb communication, collaboration, and problem-solving skills

Customer Experience Representative