Customer Support Executive
- Dynakode Technology
- 2 - 7 years
- Delhi, NCR
- 4 years ago
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Job Description
- SIM Card Management (Documentation according to the deployed SIM Cards at the client site).
- Service report entries for Maintenance, New installation re-installation.
- Database of the deployed devices on the portal and at the client site.
- Database of the generated DIMTS Receipt.
Client Support Activities:
- Verbal Non-verbal communication with the client for effective efficient query resolution.
- Co-ordination with the technical team client for maintenance/new installation / re-installlation regarding activities.
- Handle sales queries and communicate the same to Aashish Sir or Puneet Sir (Corporate queries)
- Welcome call for new installed product feedback regarding services.
- The candidate should have the knowledge about the data presentation (Bar graph, pie chart)
- Report analysis (monthly report for revenues expenses).
- He/she should have the enthusiasm for working in team work.
- Good communication skill, polite speaking and have the approach for expanding production with his/her skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Dynakode TechnologyLocation(s): Delhi, NCR
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Keyskills: Installation Sales Customer Support Executive Presentation
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