Client Operations Associate @ LogiNext

About the Role:

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities

• Ensuring smooth implementation, execution of projects and immediate support to users of product

• Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance

• Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product

• Maintaining the data sanctity on CRM and keeping all the stakeholders updated

• Single-handed responsibility of NPS, product adoption, change management and certification of users

• Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally

• Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

• Bachelor s or Master s Degree in Computer Science, Information Technology, Business Management, Statistics or related field

• 0-2 years of experience in client operations with working knowledge of enterprise SaaS products

• Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards

• Hands on experience with MS Office (especially PowerPoint, Word and Excel)

• Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure

• Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments

• Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing

• Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus

• Willingness to travel around 100% of the time within the city and between cities