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Telesales Executive @ People Group

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 Telesales Executive

Job Description

  • Working with and supporting the Center Manager and marketing team to generate a continuous flow of enquiries and walk-ins and converting them into premium memberships at the Centre
  • Handling telephonic and walk-in enquiries at the centre
  • Making outbound calls to Shaadi.com members / other enquiry database and offering them matchmaking solutions
  • Following the defined sales process to convert Enquiries into members
  • Recording all the details of the enquiries in the specified format and entering them into system
  • Getting all the statutory ID and qualification proofs from the premium members and storing it safely
  • Making required number of calls for following up with Enquiries which are not converted
  • Updating the details of follow-up in the system
  • Meeting Sales and conversion Targets
  • Appearing for periodic evaluations
  • Maintaining various reports related to Sales and Accounts
  • In case call needs to be escalated, noting details and forwarding it to the seniors
  • Interfacing with walk-in customers, explaining to them features of Shaadi.com/Centre and converting them to Premium Membership
  • Maintaining all documentation that pertains to the above responsibilities
  • Coordinating with the service team to smoothly handover converted members

Requirements

  • Minimum HSC passed
  • Extremely presentable with a pleasing personality
  • Fluent in English, Hindi & Telegu with a neutral accent
  • Minimum 6 months of work experience (preferably from Insurance, or Sales experience from Telecom or Financial sector)
  • Familiarity with the Internet and the usage of computers
  • High level of empathy
  • At least average writing skills
  • Service orientation and listening skills
  • Handling irate customers
  • Problem solving and objection handling abilities
  • Strong local culture sensitivity
  • Clear diction and clarity in speech Good to have
  • Bachelors Degree
  • 2 years experience developing customer-facing skills
  • Maturity & sensitivity to deal with all kinds of people, specially elderly people

Job Classification

Industry: Internet
Functional Area / Department: Sales & Business Development
Role Category: Retail & B2C Sales
Role: Telesales
Employement Type: Walk-ins

Contact Details:

Company: People Group
Location(s): Mumbai

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Keyskills:   Relationship management Tele Sales Executive Telecom Outbound Market development Telesales Financial sector Product Advisor Sales process

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People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...