Infosys BPM is Hiring For Inbound Sales
- Infosys BPM
- 1 to 5 Yrs
- karnataka
- 1 month ago
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Job Description
- Greetings from Infosys BPM Ltd., We are hiring candidates for Inbound Sales - Customer Support (Australian Shift) in Bengaluru Location. Please find below Job Description for your reference: Job Location: Bengaluru Skill - Inbound Sales - Customer Support Experience - 1 - 2 Years Mandatory Requirements: Must have experience in Inbound Sales Customer Support Must have experience in Blended process (Voice, Chat and Email) Must have experience in Upselling and Cross Spelling Experience. Must be able to work in Australian shift (2:30 AM - 11:30 AM) Must be able to Work from Office Must be able to work from Bangalore location. Candidates from outstation must relocate to Bangalore. Must be able to join within 15 days Responsibilities: Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping. Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction. Maintain customer interaction records and update information in the system / tool as required. Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources. Selling, cross-selling, and upselling products to drive additional revenue. Ensuring all agreed KPIs are delivered as per target and on-time. Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge. Attempt and pass the assigned periodic knowledge assessments. Provide inputs towards miss / change in SOPs and knowledge articles identified during their interaction. Handle customer escalated calls. Involved in adhoc client / process related activities, if needed. Skills and Qualifications: Graduations and post-graduation Minimum 1 to 2 years of experience in BPO(M) - Customer Service domain for Retail fashion / e commerce domain is a must. BPO experience with selling experience is a must. (International experience will be preferred). Having an experience supporting Australian region customers is preferred. Excellent Written Communication and Language Skills. Ability to understand effectively and build rapport and display Empathy. Strong persuasion and negotiation skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Willingness to work in shifts at short notice. Ability to maintain accurate records and manage multiple tasks simultaneously. Creative thinking and problem-solving skills. If interested, please share your resume with below details to hidden_email Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Australian Shift: Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Infosys BPM is Hiring For Inbound Sales
Contact Details:
Company: Infosys BPMLocation(s): Karnataka
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Keyskills: Blended process Upselling Cross Selling Voice Chat Email
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