Hiring For Technical Support Officer @ Rivera Manpower

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Hiring For Technical Support Officer

Rivera Manpower
0 - 5 years
Bengaluru
4 years ago
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Job Description

HI WARM GREETING FROM RIVERA MANPOWER SERVICES

For further details please contact below given number

CHETHANA - 7829336***

Roles and responsibilities

Opening, updating and reporting on customer cases opened through VxRail ticketing system.
Apply basic technical support skills to handle customer incidents and case resolution
Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment
Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
Understands technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
Validate technical information and issues early warnings and shares information as needed.

qualification- Graduates / undergraduates

Experience - min 6 months international voice process

sal upto - 4 lacs

Required Candidate profile

* Candidates who are Freshers/Recent graduates or relevant experience can apply
*Possess good analytical skills - detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude - should be committed to the work

Perks and Benefits

Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Rivera Manpower Services
Address: #8,SAMSUNG PLAZA,3RD FLOOR,BTM 2ND STAGE., BANGALORE, Karnataka - 560076,India
Location(s): Bengaluru

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Keyskills: team training international voice Technical Support Representative technical communication TSO technical support B2B Client Servicing Senior Associate ITES uk shift Associate customer handling problem resolution International BPO

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₹ 3,00,000 - 4,25,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Rivera Manpower

Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco

Hiring For Technical Support Officer @ Rivera Manpower

Home > Voice