Responsibilities & Key Deliverables Job Roles and Responsibilities DEALER PROFITABILITY Deliverables Yearly Business Plan Customer Retention Qwik and Mech Bay Productivity Body shop quality and efficiency Allied business Tools/Metrics WIN - VIN mEES MAP Shield RSA VAS MANPOWER CAPABILITY Deliverables Training Plan Development and Adherence Training Scores Training Module CoTEK Inhouse Training Tools/Metrics Manpower Policy Circular Yearly Training Circular MILE Portal SA and CRE OJT training modules RV Analysis Skill Matrix; Pantry, Cashier, Security Guard and PandD training modules WORKSHOP PROCESS and MANAGEMENT SYSTEM Deliverables Business Development Process DMS QLIKVIEW Shop Floor Process Dealer Role Holder Responsibility Review and Recognition Tools/Metrics DIY Manual DMS Hoto RO Process Parts Revenue SBE Process Circular CCM App mTRAQ QLIKVIEW mPACT TekAlert TSB SI TEB INFRASTRUCTURE Deliverables Facility - e.g. building, signage, lighting, AC, Wi-Fi, housekeeping, pantry, amenities Uniform - e.g. as per approved norms, grooming, hygiene Tools/Metrics CDC Manual Process Circular CUSTOMER SATISFACTION Deliverables Engagement/ Events Customer Handling CSI Score CAPs Social Media Sentiments Tools/Metrics Process Circular Proprietary Study Report DHC TechM Report Technical Query Written Communication with Dealer Social Media post handling Experience 8 to 12 Yrs. Industry Preferred Qualifications Btech General Requirements Locations - Mohali, Mohali, IN,
Employement Category:
Employement Type: Full time Industry: Automobile / Auto Ancillaries Role Category: Not Specified Functional Area: Not Specified Role/Responsibilies: Manager - PMO Job in Mahindra Group at Other