Operations Manager
- Nova Ivf Fertility
- 8 - 12 years
- Hyderabad
- 3 months ago
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Job Description
Role & responsibilities
P&L Management, Operational efficiency based on Process Excellence, Service Experience Management, Clinician Engagement & Clinical Excellence, Revenue Enhancement through internal optimization of leads conversion, Statutory compliances. Key Responsibilities P & L Management:
- Based on the Annual Budget, develop detailed Quarterly Plans with milestones, collaborate with cross functional teams to deliver and achieve targets.
- Identify key levers that contribute to top line achievement & EBIDTA track efficacy.
Revenue generation: through Lead Management and Conversions; every product to be monitored; OP to IP conversions; ensure prescribed Pharmacy/ Investigations fulfilled internally; leakages minimized.
- Ensure Package and Pricing is profitable.
- Analysis and growth of different specialties, budget vs actual
achievement, timely rectification of lags. Dashboard, KPI Monitoring & Ad Hoc Support - Monitor all revenue streams to ensure on track, proactively identify scope for higher margins, leakages.
- Proactively monitor patient billing transactions to minimize any intentional or unintentional leakages and take steps to prevent repetition. Ensure Credit billing is error free, enabling payments are received without deductions.
- Monitor receivables to ensure collections within 45 days
- Track Average Revenue per occupied bed; Average Revenue per Patient, ALOS, admissions and discharges TAT, payor mix.
Cost Management :Track material consumption, gross contribution margins, monitor pay out to revenue achievement, analysis of discount percentage.
- Conduct productivity analysis on doctor pay-outs and identified inefficiencies to optimize doctor cost.
- Create pre-defined surgery packages in the Hospital Information System to track and control consumption.
- Manage Unit operating costs manpower, infrastructure maintenance, electricity, consumables
- Cost and stock optimization of Pharmacy and non Pharmacy items. Bench marking against other unit scores. Wastage and loss tracked and minimized.
- Collaborate with SCM to ensure product selection and costs are leveraged optimally.
Service Experience Management:
- Commit to the implementation of the service differentials in the Service Experience Plan; ensure frontline employees are trained and empowered to fulfill the Service Promise.
- Monitor real-time interactions with customers, regularly seek firsthand feedback from a cross section of customers and energize the team with the passion to delight every single customer.
- Seek frontline staff and customer suggestions to continuously raise the bar through service innovations, value-adds, experience enhancements.
- Institutionalize sharing with frontline employees specific service wins, success stories, encourage them to implement.
- Create a platform and mechanism to analyse constructive feedback periodically, arriving at a structured Improvement Plan and an implementation Path to ensure sustained improvement.
Operational efficiency:
- Ensure facility is managed as per defined standards of maintenance; infrastructure is well maintained.
- Ensure clinical protocols are adhered to and clinical verticals are well equipped to manage their function efficiently.
- Interact with Clinicians and ensure operational requirements are up to expectations.
- Service delivery standards are adhered to.
- Support services function as per standard; non medical services are process compliant.
- TATs are monitored and outliers are proactively addressed.
- Close coordination and liaison with heads of departments/ in-charges to ensure operations are efficiently managed, costs are controlled without impacting service standards.
- Work closely with IT to optimise technology to improve customer experience and employee work flow.
- Ensure HIS improves operations & functionality.
- Ensure IT supported process controls and alarms are in place to detect and prevent fraud in billing.
- Manage Inventory efficiently ensuring optimization and effective control.
- Ensure facility is audit compliant and all departments adhere to defined protocols.
- Ensure all statutory and licenses, renewal of agreements are up to date.
Clinician Engagement:
- Interact with Consultant teams to improve patient care
outcomes, service experience deliverables and overall customer satisfaction.
- Build rapport with Visiting Consultants, facilitate their experience with the Unit, integrate them into the Motherhood Hospitals culture and processes, ensure their patients are handled well.
- Build new specialties to improve footfalls and conversions.
- Ensure facility handle Doctor Referral cases smoothly.
Quality and Clinical governance:
- Coordinate and support NABH certification, surveillance audits & post audit closure. Ensure Unit preparedness for compliance.
- Effectively monitor Clinical quality indicators, ensuring compliance.
- Active participation in Committee meetings Mortality, Morbidity
Infection control, Grievance, Safety.
- Monitor clinical outcomes viz IVF Outcomes success rates, Normal vs LSCS, Open and close audits for MRD, monthly reports ( PNDT, communicable diseases, deaths and births)
- Collaborate with Medical Services to organize Medical Education seminars, conferences to up-skill Clinician and Nursing teams.
People Management & Stakeholder Alignment:
- Lead & manage the Unit team - ensure employees are trained, motivated and empowered to achieve Goals.
- Celebrate successes, recognize outstanding performance.
- Build skills and talent, encourage cross function learning and multi tasking.
- Build synergy so that clinical and operations teams function seamlessly.
Business Development:
- Facilitate community outreach activities; showcase the service focus of the brand to build potential customer bases.
- Organize with Sales and Marketing, promotional campaigns / technical presentations to facilitate new product development with major focus on brand establishment, market penetration.
- Gather market intelligence, tracking competitor activities and providing valuable inputs for fine tuning marketing strategies
Interested applicants can share the CV/Resume to re*****************h@no*************y.com
Job Location: Hyderabad - Banjara Hills
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Operations
Role: Head - Operations
Employement Type: Full time
Contact Details:
Company: Nova Ivf FertilityLocation(s): Hyderabad
Keyskills: Hospital Operations Profit And Loss Revenue Generation unit operations PNL Ebitda operations Operations Management
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Nova Ivf Fertility
Nova IVF Fertility - A Unit of Rhea Healthcare Pvt. Ltd Email ID: reddipalli.venkatesh@novaivffertility.com
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