Manager Back Office Delivery (scrum Master)
- Civica
- 8 - 13 years
- Vadodara
- 4 years ago
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Job Description
Job Purpose
The Manager back office delivery position will have responsibility for all back office services that are provided to wider Civica group.
The successful candidate will need to demonstrate excellent organisational skills, people management skills, financial planning & budgeting, administration processes. The successful candidate will be developing and mentoring different functional teams to effectively deliver inline with company's operating model
Key responsibilities and duties
Responsible for the efficiently running of the back office operations, the effective control of its financial, people and administrative systems, in order to contribute to the delivery of the company's overall objectives.
Provide leadership, for the back office service delivery function ensuring that service is continuously improved upon.
Forecast and operate within agreed budgets for the back office service delivery function such as recruitment and operations.
Liaise with business units to develop, manage and improve the functional processes, policies, and techniques in assistance of the company's back office service objective.
Lead and drive weekly, fortnightly governance calls with the business units
Responsible for mentoring team and identifying training needs.
Accountable for workload planning, monitoring and quality assurance.
Managing and increasing the performance and efficiency of the team.
Ensure the Civica Vadodara Senior Leadership Team are made aware of any significant risks or disputes in a timely fashion, and take the lead in putting in place early mitigating actions.
Assist in the recruitment and induction of functional team.
Responsible for performance review, escalation and exception management of team.Essential
Strong leadership skills
Experience in IT Operations management
Experience of budgeting, forecasting and reporting across multiple delivery streams
Able to be the escalation point for business units and employees on all matters
Excellent communication skills with ability to interact with senior management teams
Good commercial awareness
Attention to detail, but also able to manage against the bigger picture
Experience of working in a matrix type organisation
Proactive personality and able to work autonomously
Experience of implementing and driving governance structure
Strong excel skills
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Project Management
Role: Project Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Civica Resource Private LimitedLocation(s): Vadodara
Keyskills: Agile Methodology Agile Project Management people management skills Excel back office operations forecasting Scrum Master CSM budgeting
Civica
Civica Resource Private Limited Civica (www.civica.com) provide a wide range of business-critical software, digital solutions and technology-based outsourcing services which makes Civica a leading partner for customers across national, regional and local government, health & care, education and...
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