Good Communication Skill
Installation troubleshooting of Windows based operating systems on Desktops / Laptops
Software Application installations & troubleshooting of all types of customer oriented tech issues
Ready to work as Residence Engineer (FMS) / Field Work within Western Mumbai
Ensuring the issues given by users are being solved in specific time
Role Customer Support Engineer/Technician
Industry Type IT-Hardware & Networking
Functional Area IT Hardware, Technical Support, Telecom Engineering
Employment Type Full Time, Permanent
Role Category Technical Support
will work with internal customers to resolve the technical issues and provide assistance in fixing the issues related to the operating system (Cloud and On-premise) within stated SLAs.
Communicate (verbal and written) with customers to identify and Isolate system issues; diagnose and resolve issues and where relevant escalate issues to relevant colleagues and external Vendors managing follow up activities to ensure cases are resolved and closed within SLA.
Installation / re-installation / configuration of systems as required.
Company ProfileDXC Technology India Private LimitedDXC.technology DXC is the world s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard E...