Reservation Supervisor
- Passion Recruiter
- 6 to 11 Yrs
- Multi-City, India
- 4 years ago
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Job Description
He or She primarily supervises the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills.
Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the reservation manager or front office manager with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees.DUTIES AND RESPONSIBILITIES:
Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
Maintains a clean and organized work area.
- All interested candidate to send their documents and resume to our company email( ***@ca*********l.com ).
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Training & Development
Functional Area: Not Applicable
Role/Responsibilies: Reservation Supervisor
Contact Details:
Company: Anurag PlacementLocation(s): Multi-City, India
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