Reservation Agent
- Sk Job
- 5 to 10 Yrs
- Multi-City, India
- 4 years ago
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Job Description
People who are looking to book a stay at a hotel turn to a hotel reservation agent in order to make arrangements. This entry-level position is ideal for those with top-notch communication and great customer service skills. The ability to be patient and work through problems with a wide range of people is an attribute that often proves useful while on the job. Hotel reservation agents usually work a full-time or part-time schedule, which makes this job a good one for students or people just looking for extra money. Shifts usually vary to account for different time zones for customers and may include holidays and weekends.
Hotel Reservation Agent Duties and Responsibilities
A hotel reservation agents responsibilities will range depending on the size and location of a hotel, but a few core tasks are almost always associated with the job. Based on listings we analyzed, these duties are typically assigned to reservation agents:
Make Reservations
The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. Agents work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. They are often the first person a customer will contact to sort out any issues with a reservation.
Provide Customer Service
Another important responsibility for a hotel reservation agent is providing customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay. Hotel reservation agents must hold themselves to the highest standards of professionalism as they work through customer issues.
Sell Additional Services and Upgrades
Many hotels have a variety of package deal options that combine a room with additional opportunities to rent a car, buy travel insurance, or attend a local event at a reduced cost. Hotel reservation agents are usually encouraged (or required) to upsell and promote relevant travel packages and touring opportunities to customers.
All interested candidate to send their documents and resume to our company email( ***@ca*********l.com ).
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Reservation / Ticketing
Functional Area: Not Applicable
Role/Responsibilies: Reservation Agent
Contact Details:
Company: RMSP AcademyLocation(s): Multi-City, India
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