Order Fulfillment Specialist - Chennai
- NCR Corporation
- 3 - 5 years
- Chennai
- 4 years ago
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Job Description
POSITION: Order Fulfillment Specialist (Delivery Coordinator)
GRADE: 09
POSITION SUMMARY KEY AREAS OF RESPONSIBILITY:
- Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
- Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
- Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all down stream processes and monitor impacts
- Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
- Maintains the rollout schedule and documents deviations, escalating as appropriate
- Co-ordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfaction
- Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
- Ensures all order lines are invoice eligible in line with revenue recognition targets
- Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
- Participation in monthly PYIRO and Revenue Assurance meetings
- Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
- Balances delivery expectations with delivery capabilities
- Strives to delight customers with existing and innovative techniques
- Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions
- Follow global processes and procedures utilizing call management tools and or improvisation
- Proactive engagement with Account Support
- Help develop delivery models that take into account geographical constraints that effect cost and turn around times
- Execute continuous improvement on quality and compliance to processes
- Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
- Works on a diverse scope, which requires analysis within general defined practices
- Monitors inventory levels to assure material will be available to meet customer delivery requirements
- Provides end user help desk support while meeting/exceeding ERP support Standard
- Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
BASIC QUALIFICATIONS:
- Bachelor s Degree in a related discipline 3-5 years of related experience
- Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management
- Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives
- Demonstrates a sense of urgency for customers
- Applies functional expertise to improve financial and operational results, and customer satisfaction measurements
- Ability to identify and remove obstacles to ensure organization results are achieved
- Completes job assignments with minimal supervision
- Relevant Graduation/PG
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: Purchase / Logistics / Supply Chain,
Role Category: Purchase/Material Management
Role: Purchase/Material Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Contact Details:
Company: Ncr Corporation IndiaLocation(s): Chennai
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Keyskills: Telecom Hospitality ERP Revenue assurance Revenue recognition Scheduling Continuous improvement Operations Recruitment Auditing
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NCR Corporation
At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and how we'v...
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