Technology Analyst - IT Services @ Infosys BPM

Job Description

Infosys BPM is hiring for IT infrastructure operations for Pune location on 20th Feb 2020 (Thursday)

Mention "DS Mythri" on top of your resume before submitting.

Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirement.

Disclaimer:

1. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
2. Original Government ID card is must for Security Clearance.

Interview details:

Date: 20th Feb 2020

Time: 12pm to 4 pm

Venue: IBPM 1, Lower ground floor, Hinjewadi phase 2, Pune

Point of contact: Radhika Potphode

Job Description:

Designation: Technology analyst

Experience: - 4+ years.

Education: - Any Graduate /Post graduate (Full time)

Shift: - 24/7 shift

Location: - Pune

Technology Analyst -  IT Services

1. 4+ years relevant experience in working on IT infrastructure operations in MNC environment.

2. Experience in managing multiple Active Directories, WSUS, Anti-Virus Servers, MDT servers, Hyper-V, IIS etc

3. Active working knowledge of Windows, networking, storage, firewalls, security practices and certifications like MCSE, CCNA, ITIL processes etc

4. Excellent customer facing capabilities, communication, analytical, problem solving and decision making skills

5. Day to day management of IT infrastructure operations

Understanding of problem definition and problem management process defined by ITIL framework
7. Knowledge of incident management processes to collate and analyse incident details, associate it to the respective configuration item etc

8. Understanding of IT asset management and logistic process.

9. Knowledge of change and release management process as defined by ITIL framework

10. Optimally organizes the workload across the team by making accurate time and work allocation estimates and schedules work based on complexity.

11. Attend and organize calls to address escalations raised by user and clients to provide solution

12. 24/7 support exposure preferred.

13. Excellent knowledge in MS Products, MS Excel, Word, Power Point, Outlook, Visio, Project, Office 365 etc.

Mandatory Documents:
Carry a printout of this mail along with your profile.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
Marks sheets (10th, 12th, UG & PG if any)
Experience letters, 3 months pay slips, relieving letters if any with previous company

Regards,

Mythri

Sr. Recruiter | Talent Acquisition Team

Infosys BPM Ltd

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