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Walk-in For International Voice Process () @ Infosys BPM

Home > Customer Service (International)

 Walk-in For International Voice Process ()

Job Description

Mega Walk-In Drive with INFOSYS BPM Ltd. for International Voice Process (Technical & Non Technical Support ) - Bangalore

 

 

 

Walk-in Interview Details:

Interview Date:11th and 12th Feb 2020

Interview Timings:10:30 AM to 12:30 PM

 

Referred by: DS-Sneha

 

Interview Venue Details:

Infosys BPM Ltd

#785, Ground Floor Axis Sai Jyoti

15th Cross 100 Feet Road

Sarakki, 1st Phase J P Nagar

Landmark - Sindhuri Convention Hall.

Bangalore

Contact Person: Ramya

 

 

Job Location :Bangalore

Qualification :Graduate / Engineering or Technical Qualification Preferred

Shifts :24/7

Experience :2-5 Yrs

 Job Description:Technical Support:

2 years. With experience in help desk/ service desk / tech support

 

Areas of Responsibility:

 

  • Transition Coordination- Process definition & Documentation
  • Talent Management
  • SLA Compliance
  • Process Compliance
  • Customer Interaction- Escalation management
  • Knowledge Management
  • Process Re-engineering
  • Provide support to TL in engagement activities like training, logistics,acting as SPOC,etc
 

Minimum Technical Knowledge Required:

Platform: Windows,Linux

Tools:Oracle EBS,Oracle IPM,Oracle OFR,Oracle ODC,Common Ticketing tools,Remote Access Tools,etc

Other minimum requirements:

  • Understanding of common computer hardware
  • Understanding of common technical terminology
  • Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint, Access)
  • Team member participates on the AITC Disaster Recovery team.
  • Displays superb customer service skills and capabilities
  • Basic Operating System knowledge (Apple and Windows 7,8,10)
  • Knowledge of various mobile devices (Apple, Android, Windows)
  • Formulate gathered unstructured information to a formal requirement
  • Good analytical ability
  • Ability to navigate common user interface elements
  • Good listening skills - ability to understand ambiguous information, probe and consolidate into useable data
  • Communicate to the user in a language, the user is most comfortable with
  • Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
  • Ability to contribute to the knowledge base with appropriate knowledge artifacts
 Non Technical:  

Job Location :Bangalore

Qualification :Any Graduate with no backlogs

Shifts :24/7

Experience :1-5 Yrs

 Job Description:
  • Good verbal and written communication
  • Good analytical and reasoning ability
  • Willing to Work in 24/7 shifts
  • Exceptional customer service skills
 

Also refer friends, if profilematches the requirement, ask them to walk-in directly to the venue, ask them to mention DS-Sneha on top of their resume!!

Disclaimer:

  • Please do not carry any electronic devices to the venue as these will not be allowed due to security restrictions.

 

 

 

Thanks & Regards,

Sneha

Talent Acquisition-India|Infy HR

Email:bo********a@in****s.com

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Walk-in For International Voice Process ()

Contact Details:

Company: Infosys
Location(s): Bengaluru

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Infosys BPM

Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...