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Account Executive - Chennai - Freightos - 0 to

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 Account Executive - Chennai - Freightos - 0 to

Job Description

Account ExecutiveChennai, India ? Full - TimeAbout The PositionWebCargo, part of the Freightos Group, digitizes global freight sales for over 1,400 of the world largest logistics providers and carriers. Your shirt, cellphone, and laptop came from somewhere; there a good chance that WebCargo played a role in making that happen.

Were part of the Freightos Group, a logistics technology company that raised nearly $100 million from investors like GE Ventures, the Singapore Exchange and Aleph, and have gotten the BBC, TechCrunch, and the Wall Street Journal excited about freight.But more importantly, were firm believes that what good for our customers is good for us.Understanding and living up to the expectations of our clients defines our development and is our priority. Which is why the person on the front - line of customer engagement matters so much.About the position:As an Account Executive you will be responsible for delighting our customers by providing excellent customer service, across support, data management, and engagement. Our technology is what they see every day; youre the person they turn to when they need more. And youre damn good at it. Your main responsibilities will include: Youll be a data warrior, transforming the air cargo rates into WebCargo format and uploading them in the system so that the WebCargo magic can happen.Youll respond to customer inquiries so well that theyll be sending you flowers next Valentine's Day.Youll train customers until they are WebCargo prosHappy customers means renewed contracts. Youll make sure that customers are happier than a kid in a candy shop...and then youll renew the contracts.

Youll also identify upsell opportunities and pass them to the sales teamWere changing air cargo but it not easy for everyone to change with it. Youll help motivate assigned customers transact through the WebCargo system. If it takes sending roses and boxes of chocolate, well do that too.Like WeightWatchers, youll track everything, keeping the CRM up to date.Find something wrong Use standard procedures, superpowers, or escalate to your team lead to make it right.Make sure that we can process data - perfect airline tariffs and contract rates, reviewing data in advance for deficiencies.Leverage our two systems to identify data gaps and fill them. Get to know our tariff ingestion platform perfectly, so that you can assess and ensure that tariffs are ready to rock and roll before you upload.RequirementsOh Romeo...you dont need to be Shakespeare but English proficiency is absolutely required. You know Excel so well, the paperclip asks for help from you.Very precise and detail - oriented. Youre the kind of person who loves finding typos in restaurant menus.Customer - oriented with excellent communication skills Autonomous person that can learn fast Team playerAvailability to travel if required Capable to adapt to a fast - changing environment Preferred Qualifications:Bachelor degree Knowledge of Cargo Freight industryReporting to: Operation Manager/ IndiaStart date: Immediate

Job Classification

Industry: Courier / Transportation / Freight / Warehousing
Functional Area: Accounts, Finance, Tax, Company Secretary, Audit,
Role Category: Accounts
Role: Accounts
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Freightos
Location(s): Chennai

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Keyskills:   Cargo Sales Data management Manager Technology Customer service Accounts Executive Customer engagement Freight Logistics CRM

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Freightos

Freightos makes shipping smoother with the world's online freight marketplace, available for importers free at ship. freightos. com. This is augmented by powerful freight pricing, quoting, eBooking, and rate management technology used by over 1, 400 global logistics providers and hundreds of airline...