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Logistics Operations- IT Hardware @ MNR Solutions

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 Logistics Operations- IT Hardware

Job Description

Role Purpose

  1. Service Process Controllers will respond to contractual incidents, alerts, and complaints by identifying, monitoring, and recording information.
  2. They will work closely with Service Delivery Management and Process Management and will be aligned to one or more customers.

Key Accountabilities -

  1. Follow established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries Documents actions taken to resolve enquiries.
  2. Takes ownership for documenting, and monitoring adherence to all account related processes Ensures the processes in place are aligned with the contractual requirements.
  3. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue.
  4. Responsible for the implementation of any new processes resulting from account changes as well as ensuring full team engagement in the new developments.
  5. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
  6. Monitors performance through statistical reporting and analysis Analyses and identifies areas of improvement to the service to ensure customer satisfaction.
  7. Prevents negative trends by properly raising and reacting to performance and progress gaps Owns and accepts personal responsibility for customer problems and champions customer issues to resolution Builds and enhances strong customer relationships and acts as an escalation point for the customer.
  8. Takes responsibility for learning about all current customer needs.

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Logistics Operations- IT Hardware

Contact Details:

Company: MNR Solutions
Location(s): Bengaluru

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Keyskills:   process management logistics operations it hardawe

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MNR Solutions

Founded in 2007 MNR Solutions Pvt. Ltd. has become one of the prime consulting companies to provide finest HR recruitment services globally in regions like Asia (India, China, Singapore, Malaysia etc), Middle East (UAE, Saudi Arabia, Oman etc) and Africa. With a team of 45 experienced consultant, we...