Area Manager Collection - Ujjain - Bajaj Auto

Job Description

Easy 2 wheeler Loan, Motorcycle Loan, Commercial Vehicle Loan - Bajaj Auto Finance Skills :

JOB DESCRIPTION

Executive/ Officer/ Sr. Officer/ Assistant Manager Collection City: Mumbai/ Ujjain/ Chennai/ Hyderabad Minimum 2 years of experience, preferably in Financial Services/ Banking/ FMCG/ NBFC Any Graduate/ P.G./ M.B.A. Direct - 0 Indirect - 0 Summary Role Profile/ Job Responsibilities 1. Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. 2. Review cases with FOS / TL and work assignment basis the disposition code 3. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases 4. Receipt book & Repo kits allocation and auditing on periodic basis 5. Agency billing closure within 60 days of the work completed month 6. Ensuring prior approvals in repo cases & helping the agency manage repo related issues. 7. Handling collection/ repo related customer service issues/ escalations 8. Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/ third parties. 1. BKT resolution with agency and FOS level need to be tracked and reviewed 2. Flow rates to next BKT needs to be restricted on the location you are handling 3. Remove the non performing fos and recruitment the fresh team and train as and when required 4. Remove the non- performing agency and recruit new vendor basis company requirement. 1. CRM queries needs to be closed as per the TAT assigned 2. RCU audit queries has to be reverted before TAT and implementation of committed action at field level. 3. Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field. 4. HHT 100% utilization and report to be submitted to ACM / RCM on regular basis 5. HHT not working need to be informed to IT team for need of support. 1. Achieving the bucket wise resolution as per the target 2. Reducing the flow rate to the next buckets 3. Managing the Agencies & monitoring their performance 1. Negotiation skills 2. Working with others Sale of repo assets within stipulated TAT days Ageing of repo- stock Compliance of pre- sale legal requirements Coordination Stockyard process management Compliance & coordination Ensure Zero deviation in pre- repo / parking process compliance Identification of Professional Stockyard on requirement. Empanelment of new buyers . repo- sale channel members Coordination with external and Internal stakeholders Negotiation Skills, require good command on communication Two wheeler resale market awareness Good Analytics and knowledge in Excel Collection Dept RO / HO Stockyard Owner and Staff Operations Dept RO / HO Audit Dept., Legal Dept 1. Coordination with various stakeholders and compliance of process of each related activities as set by BFL. 1. Adherence to process no pilferage & timely sales of repo vehicles. (within 60 days) 2. Identify professional stock yards. 3. Ensure safety and security of vehicles at godown. PERSONAL DETAILS

CONTACT DETAILS

QUALIFICATIONS Payment Gateway Terms & Conditions

Following terms & conditions are applicable to customer transacting on the online platform. The service of the Web- Site is offered to the user of the Service on the condition that the user accepts the terms contained herein:

1. That Bajaj Finance Ltd. has outsourced the web based trading activities to Tech Process Solution Ltd. Customer shall be directed to the website of Tech Process Solutions Ltd. for executing the transaction process. Once the process of transaction is complete the customer shall be redirected to the web site of Bajaj Finance Ltd.

2. If the transaction is delayed or not effected at all for reasons of incomplete or incorrect information, Customer shall not hold Bajaj Finance Ltd. responsible in any way.

3. Bajaj Finance Ltd. reserves the right to change, without notice, this Terms of Use under which the Service is offered. The User's continued use of the Service will be subject to the Terms of Use in force at the time of the Use.

4. The Customer's continued use of this Website will be deemed acceptance of these terms and the User will be unequivocally bound by all these terms and conditions.

5. Bajaj Finance Ltd. shall not be liable for the correctness, accuracy or reliability of the data or uninterrupted or error free provision of the service.

6. Bajaj Finance Ltd. shall not be liable for any loss or damage including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising from or occasioned by (a) any such inaccuracy, error, delay or omission, or (b) interruption in any such data, information or message, due either to any act or omission by Bajaj Finance Ltd. or to any force majeure event or any other cause beyond the reasonable control of Bajaj Finance Ltd.

7. In addition to and without limiting the foregoing, Bajaj Finance Ltd. shall not be liable for any harm caused by the transmission, through the services or information, of a computer virus, or other computer code or programming device that might be used to access, modify, delete, damage, corrupt, deactivate, disable, disrupt, or otherwise impede in any manner the operation of the services or any of the users software, hardware, data or property.

8. The effects of the payment will be subject to clearance from your banker and will be posted to your loan account within 4 hours from the time of payment. The client agrees to comply with all applicable laws and statutory requirements and agrees to be bound by and to diligently follow and ensure compliance with the applicable laws. OK

Disclaimer

You are being re- directed to a third party site. Bajaj Finance Limited does not in any way guarantee or warrant the accuracy or completeness of the information, materials, services or the reliability of any service, advice, opinion, statement or other information displayed or distributed on the third party site. You shall access this site solely for purposes of payment of your dues and you understand and acknowledge that availing of any services offered on the site or any reliance on any opinion, advice, statement, memorandum, or information available on the site shall be at your sole risk and consequences. Bajaj Finance Ltd., and its affiliates, subsidiaries, employees, officers, directors and agents, expressly disclaim any liability for any deficiency in the services offered by Tech Process Solutions Ltd. whose site you are about to access. Neither Bajaj Finance Ltd., nor any of its affiliates nor their directors, officers and employees will be liable to or have any responsibility of any kind for any loss that you incur in the event of any deficiency in the services of Tech Process Solutions Ltd. to whom the site belongs, failure or disruption of the site of Tech Process Solutions Ltd., or resulting from the act or omission of any other party involved in making this site or the data contained therein available to you, or from any other cause relating to your access to, inability to access, or use of the site or these materials.

The Foreclosure amount/ dues displayed are applicable for today only.

Instruments already presented to bank (i.e. EMI - CHEQUE / ADM/ ECS are presented to your bank 7 days before due date)are assumed not to be cleared in the foreclosure amount indicated.

Customers are requested to pay the full Foreclosure amount. Excess amount paid by customer to Bajaj Finance Ltd(BFL), if any, will be refunded by BFL to the customers bank account from which on- line payment has been made.

In case of successful payment status Customer account statement will be updated within 4 hours from the time of payment.

BFL is not liable for any charges debited by customer's bank to customer account. OK

Notes

The Foreclosure amount/ dues displayed are applicable for today only.

Instruments already presented to bank (i.e. EMI - CHEQUE / ADM/ ECS are presented to your bank 7 days before due date)are assumed not to be cleared in the foreclosure amount indicated.

Customers are requested to pay the full Foreclosure amount. Excess amount paid by customer to Bajaj Finance Ltd(BFL), if any, will be refunded by BFL to the customers bank account from which on- line payment has been made..

Customer account statement will be updated within 4 hours from the time of payment.

BFL is not liable for any charges debited by customer s bank to customer account. OK Cancel

Job Classification

Industry: Banking / Financial Services / Broking,
Functional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Retail/Personal Banking
Role: Retail/Personal Banking
Employement Type: Full time

Education

Under Graduation: B.Com in Commerce
Post Graduation: MBA/PGDM in Finance
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Bajaj Auto

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Keyskills:   Relationship management Commercial vehicle NBFC Billing Customer service FMCG Financial services Analytics CRM Auditing