Operation Executive For Mall - Gurgaon
- oasis human resources
- 3 to 8 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
Profile Responsibilities:
Customer Satisfaction, interaction & Hygiene:
- Understanding factors influencing customer satisfaction & dissatisfaction
- To maintain a high standard of hygiene throughout the mall.
- Manage the day-to-day and long-term operations of Operations (H/K, Guest Service, Retailer) in the entire mall.
- in-depth and hands on knowledge in customer services, Hygiene in terms of H/K, Faade Cleaning, Pest Control,
- Horticulture Management, & Waste Management.
- Handle VVIP Guest and their movement in Mall
- Identify opportunities for improving customer satisfaction.
- Benchmarking RSI and CSI
- Ensure the optimum deployment in operations as to achieve highest operational standards.
- Interact with customer & give all relevant information to customer about the Mall and retailers and relevant
- information for resolve the customer queries
- Ensure to achieve 100% score in Hygiene and customer service Audit.
- Ensure to be updated all the time about Mall, its retailers, agencies and functional area & be up to date as to give
- customer service experience.
- Conduct inspections of all areas of the mall and provide feedback to frontline staff to achieve best standards of
- Customer service and Operations.
- Supplier & Vendor Management
- Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
- Maintain attendance of agency staff for actual tracking of manpower
- Interact with agency for getting right manpower and ensure the training being conducted for regular
- development.
- Reviewing Vendor performance and taking suggest the actions to ensure timeliness and quality ofsupplies
- Reports and MIS
- Timely & accurate submission reporting of respective operations report
- Maintain and monitor all the records of supplies
- Training & Development
- Brief knowledge about Operational topics & preparing training module and giving training to frontline team
- member
- Be updated with internal and external latest operational trends, technology enhancement as to enhance &
- optimize the customer service.
- Safety & Compliance
- Basic knowledge of safety is must and ensure to take all safety precautions while working in the mall.
- Adherence to all company policies, SOPs of the assigned Dept.
- Ensure all agency staff are hired and work as per set rules of govt and company.
Skill Required
- Positive Attitude
- Good Communication skills (both writing and verbal)
- Eager to learn and aim to grow
- Interactive, smiling and presentable
- Exhibit and encourage high performance standards for herself / himself and others
- Maintain self grooming & physically fit & ready to work in any assigned sub Dept of Mall Operations.
Qualification:Graduation is a must; Hospitality management graduate would be preferable
Experience: Experience of around 3-5 years of experience in Mall/Hotel/Multiplexes Operations at Assistant Managerial Level
Contact Details:
Nita Nalawade
OASIS
Interested candidates send resume on hidden_email
Employement Category:
Employement Type: Full timeIndustry: Real Estate
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Operation Executive For Mall - Gurgaon
Contact Details:
Company: Oasis Human ResourceLocation(s): Noida, Gurugram
Keyskills: operations management mall management mall operations
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