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Customer service - Order management - Voice @ Infosys BPM

Home > Customer Service (International)

 Customer service - Order management - Voice

Job Description

Infosys BPM Ltd is hiring for Customer Support-Non Voice / Voice - Order Management- Bangalore location on 26-Nov-19 and 28-Nov-19

Note : There is no drive on 27th Nov 2019

Reference: DS-Mythri(mention on top of your CV before submit your candidature)

Disclaimer:

  1. Laptop or any electronic device is not permitted with campus
  2. Original Government ID card is must for Security Clearance

Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirement

Process : Order Management Voice

Job Location: Bangalore

Qualification : Any graduate

Shifts : 24*7

Experience : 2 to 8 Years

 POC: Hemalata

Skills required

  • Exceptional communication skills including rapport building, use of customer centric language; demonstrating appropriate urgency; Active listening skills, questioning, driving understanding and clarification of customers needs
  • Excellent business English comprehension and communication skills, including ability to conduct professional phone conversation in business English
  • Advanced Proficiency level in written English for business communication
  • Excellent verbal and written business communication kills in any other contracted language, where applicable
  • Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly positioning no in enforcing business rules that must be followed and offering alternative solutions where appropriate
  • Quick learner who easily applies problem-solving, critical thinking and analysis skills
  • Flexible and adaptable to adjust as the business evolves; able to quickly and effectively implement changes
  • Detail-oriented with ability to process complex transactions
  • Self -motivated and drive to succeed with natural curiosity, initiative and tenacity to drive issues to closure
  • Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet expected delivery date
  • Excellent time management skills, ability to juggle multiple tasks while maintaining composure
  • Computer literacy including experience with case management systems, email, chat, Windows- based applications; ability to effectively navigate multiple systems at once to accomplish a task
  • Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulas

Process : Order Management Non-Voice

Job Location :E-city, Bangalore

Interview Location : JP Nagar - Bangalore

Qualification : Any graduate

Shifts : 24/7

Experience : 2 to 4 years

 POC: Ramya

Responsibility:

  • Understand and translate the need to clients work requirement, and set proper expectations about delivery time
  • Collaborate with cross-functional partners, client and vendor representatives along with other resources in support of successful customer outcomes

Skills

  • Excellent communication skill and work experience in Order Management experience
  • Good track record of executing varied and complex services and business processes
  • Should have experience in teams of various skills, abilities, backgrounds
  • Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulas.
  • Experience in case management systems, email, chat, Windows- based applications; ability to effectively navigate multiple systems at once to accomplish a task

Mandatory Documents:

Carry a printout of this mail along with your profile.

Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

Marks sheets (10th, 12th, UG & PG if any)

Experience letters, 3 months pay slips, relieving letters if any with previous company

Thanks.

Regards,

Mythri

Sr. Recruiter | Talent Acquisition Team

Infosys BPM Ltd

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer service - Order management - Voice

Contact Details:

Company Name: Infosys BPM
Location(s): Bengaluru

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₹ 3.0 - 3.5 Lakh/Yr

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Infosys BPM

Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...