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Consultant - CORA AI Support @ Genpact India

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 Consultant - CORA AI Support

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey

Are you the one we are looking for

Inviting applications for the role of Consultant, CORA AI Support

Join Cora AI team in Pune which drives digital-led innovation at scale and digitally enabled intelligent operations for clients around the world. Using open architecture and a modular approach, this team is set to deliver digital products and consulting services, powered by Genpact Cora AI-based platform, that connect with both legacy systems and modern technologies. The result is faster development times, better customer experiences, higher return on investment, and greater agility.

This position will involve the person to support a portfolio of RAGE, CORA AI projects from POCs and Pilots to large scale implementations for various clients. Understand overall solution design along with each specific technical implementation. The desired candidate should be a strong customer advocate, and have the following competencies: Incident, Change and Release Management methodologies, strong analytical skills, process attitude, ability to investigate into issues, recognize process challenges and prioritize improvement areas. The capability to develop constructive relationships and handle internal partners.

Responsibilities

  • Effective interaction with internal teams on regular support updates/issues
  • Exceptional verbal and written communication skills
  • Effective Incident management process knowledge
  • Able to handle L1 ticket activities, respond to client queries and issues promptly meetings, implementation meetings, transitions call etc.
  • Customer concern management experience with client/internally on the issues
  • Takes escalated calls, provide timely updates on SEV1/SEV2
  • Communicate to leadership on issue/outages impacting business and operations,
  • Co-ordinate & connect with business, operations
  • Completely lead the issue and resolve and bring it to completion for closure
  • Maintain the relationship with all partners, run infrastructure and software on a regular basis during upgrades and patches
  • Should work on automating the Software Release, Data Migration, and Infrastructure provisioning.
  • Experience, in supporting financial applications, credit/loan platforms.
  • Experience fixing web applications and good hold on SQL (SQL Server).
  • Demonstrable understanding of how web applications works.
  • Good technical and analytical skills.
  • Demonstrable ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Innovative problem solver who is positive, proactive, and readily accepts change.
  • Ability to handle clients professionally during all interfaces.
  • Offshore support with rolling shifts in EST (Eastern Standard Time)

Qualifications we seek in you

Minimum qualifications

Graduate/ Postgraduate

Preferred qualifications

  • BE/ B tech. / MCA / MSc. / BSc
  • ITIL certified and service delivery experience.
  • Supporting credit applications & exposure to AR system.
  • Good comprehension of Java, html, web applications.
  • Release management.
  • Should be comfortable working in shift.

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other SoftwareAirport / Airline Ground Operations
Functional Area: Not Applicable
Role/Responsibilies: Consultant - CORA AI Support

Contact Details:

Company: Genpact India
Location(s): Pune

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Keyskills:   return on investment strong analytical skills data migration customer focus legacy systems problem solving solution design service delivery web applications analytical skills critical thinking

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₹ 2.0 - 3.0 Lakh/Yr

Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...