Customer Support Engineer @ Varite

Desired Candidate Profile

Job Description:

LAN
Customer Support Engineer (CSE) position has the following responsibilities:

Solves
product and network problems of high complexity. Has strong knowledge in LAN
Switching technologies.

Provides
consultation to independently solve complex product and network problems.

Effectively
utilizes complex lab setups to duplicate and solve problems.

Provides
systems / product training and intellectual property material.

Acts
as a point of contact for large account network problem resolution.

Submits
complete and correct defect reports in area of expertise.

Is
a certified technical expert in at least one area (Routing &
Switching / Service Provider).

Consults
with other Teams in Cisco to assist Customers.

Engages
as HTTS technical representative on escalated customer issues.

Expert
Knowledge on LanSW Technologies like STP , RSTP , VTP , VSS , vPC , vDC ,
MSTP , LACP , VLAN.

Knowledge
of Cisco switching Platforms likeCat 6500 , 6800 , 4500 , 3850 , Nexus 7K , ,
Nexus 6k , Nexus 5k , Nexus 3K.

Excellent
Softskills and Customer Handling skills in high stressed / demanding
environment.

Ability
to Assertively communicate and demonstrate Technical Leadership on
Troubleshooting scenarios , especially over WebEx / telephonic customer
conversations.

Responsibilities

Provide
3rd level consultation to debug broad , complex unique network topologies with
mixed media protocols (Switching) to Cisco customers.

Work
on complex problems where analysis of situations requires in - depth evaluation
of factors.

Provide
systems / product training to customers and contributing towards building a
knowledge base for customer support and internal partners.

Focal
point for high impact , large enterprise account problem resolution related to
their Data Centers.

Collaborate
with VARs , OEMs , end - users , and internal engineering departments to drive
quality into the product.

Interacts
across HTTS (High Touch Technical Services ) teams and development teams at
peer level.

Expert on LanSW Technologies like STP, RSTP, VTP, VSS, vPC, vDC , MSTP,LACP,VLAN

Education:

UG:   Any Graduate - Any Specialization

PG:  Post Graduation Not Required

Contact Details:

Company:   Varite

Website:  http://apps.exelare.com/ucbizjobs/jobview.aspx?jobid=CS_LAN_CSE&cid=cbizl_variteIN

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Keyskills:   LACP MSTP Customer support RSTP VLAN STP