Voice Process Executive - Technical Support (Domestic & International)
- VTekis Consulting
- 0 - 5 Years
- Hyderabad
- 2 years ago
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Job Description
Role: Technical Support Engineer (L1) - Domestic Voice & International (English/Hindi)Experience: 0-2 Years
Salary Range:
Domestic : 1.92 LPA 2.45 LPA
International : 1.92 LPA 2.45 LPA
Description: To provide end to end technical support for Indian Customers through calls.
Knowledge of OS (XP, Win 8, Win 10) & Standard Application
Knowledge of hardware troubleshooting, installation, configuration.
Knowledge of desktop operating systems and Microsoft office products (MS office 2007,
2010, 2013).
Basic Networking knowledge.
Address user tickets regarding hardware, software and networking.
Properly escalate and follow up unresolved issues to appropriate internal teams.
Ensure all issues are properly logged.
Roles & Responsibilities:
1) Assist & respond to technical and customer queries.
2) Ensure all contacts are documented using the tracking tool.
3) Ensure customers are satisfied with services offered.
Skills Required:
Good Written and Verbal Communication.
Must be fluent in Hindi (Spoken).
The ability to think logically.
Good typing skills.
Should be able to understand and analyze the issues stated by the customers.
Eligibility Criteria: UG/Grad/PG Fresher and experienced candidates are eligible.
Knowledge of OS (XP, Win 8, Win 10) & Standard Application
Knowledge of hardware troubleshooting, installation, configuration.
Knowledge of desktop operating systems and Microsoft office products (MS office 2007,
2010, 2013).
Basic Networking knowledge.
Address user tickets regarding hardware, software and networking.
Properly escalate and follow up unresolved issues to appropriate internal teams.
Ensure all issues are properly logged.
Roles & Responsibilities:
1) Assist & respond to technical and customer queries.
2) Ensure all contacts are documented using the tracking tool.
3) Ensure customers are satisfied with services offered.
Skills Required:
Good Written and Verbal Communication.
Must be fluent in Hindi (Spoken).
The ability to think logically.
Good typing skills.
Should be able to understand and analyze the issues stated by the customers.
Eligibility Criteria: UG/Grad/PG Fresher and experienced candidates are eligible.
Interested aspirants may forward cv to [Confidential Information] /
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Voice Process Executive - Technical Support (Domestic & International)
Contact Details:
Company: VTekis ConsultingLocation(s): Hyderabad
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VTekis Consulting
We provide Recruitment and Staffing services to all industries and domains through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for variou...
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