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Sr Manager - Operations Training Manager @ Genpact India

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 Sr Manager - Operations Training Manager

Job Description

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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Operations Training Managers

In this role, you will support the overall organization s strategy and help the business grow through its training initiatives and develop and handle the performance of the training team. The role will also support special programs which will contribute to improving organizational effectiveness on our journey to Intelligent Operations. A project management expert with experience in driving business outcomes aligned to the companys priorities. Will work with an extended team to provide process, tools, methods and business transformation practices across the organization.

This role is a combination of excellent solutioning and problem-solving approaches with excellent customer-facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions.)
Responsibilities
Collaborate & work in close coordination with vertical business partners and relevant stakeholders
Lead, control & drive project timelines, raise red flags as per milestones and take all actionable to closure in close coordination with stakeholders
Be adept at working on high pace projects (regular/ad Hoc) with aggressive timelines & agile methodology
Reporting and dashboarding Training KPIs & Co-own the adoption critical metrics for the function
Help drive strategic initiatives, programs and key priorities for the region
Spearhead training initiatives using contemporary principles and assessment methodology which are aligned with company and customer standards
Drive program management and overall accountability for the program execution
Drive consistency and Best Practice-sharing of standard Training and Quality practices across domains and LOBs aligned
Strengthen knowledge management across LOBs within the vertical
Other Training and Quality related deliverables, as assigned
Qualifications we seek in you
Minimum qualifications/skills
Relevant experience in the Insurance domain, business training and project management
Experience in handling multiple business partners
Experience in leading and implementing innovative projects
Analytical bent of mind needed
Good Microsoft Excel & PowerPoint making skills
Demonstrate problem-solving skills and working under tight timelines; multi-tasking abilities; exception-based management capability
Good negotiation, interpersonal, and communication (written and verbal) skills
Preferred qualifications/skills
Good matrix cross-functional influence skills, teamwork skills, and ability to facilitate change and engage others in the execution of requirements and goals
Should have an Agile mindset
Relevant operational experience would be an added advantage, with a good sense of on-ground realities & how to optimize processes for rolling out regional programs
Proven record of high performance in previous roles


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Sr Manager - Operations Training Manager

Contact Details:

Company: Genpact India
Location(s): Noida, Gurugram

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₹ 1.0 - 4.0 Lakh/Yr

Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...