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SAM | Client Relationship Management Role | US

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 SAM | Client Relationship Management Role | US

Job Description

We at eClinicalWorks - Ahmedabad have an excellent opportunity for SAM - Strategic Account Manager (Client Interaction).

Position Overview:

As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction.

Job Functions / Responsibilities:

--> Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative.
--> Understand your clients practices including growth opportunities and risks so that you recognize and act upon opportunities to maximize the benefits of EHR implementation.
--> Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions.
--> Analyze practices and recommend products, features, and/or services to improve clients workflows and patient care.
--> Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology
--> Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.


--> Bachelors degree or Masters degree (preferred).
--> Healthcare, account management, and/or technology experience are a plus.
--> Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike.
--> Strong analytical and problem-solving skills.--> Willing to work in US shift (5:30 PM to 2:30 AM, 9 PM to 6 AM, transport would be provided)

Found this role challenging?

Do you believe you have got the skill sets for this role?

Then share your resume to mi*********a@ec***********

* Perks and Benefits would be discussed in person apart from the CTC *

Job Classification

Industry: IT Services & Consulting
Functional Area: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time


Under Graduation: Any Graduate
Post Graduation: Any Postgraduate, Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Eclinicalworks India Pvt Ltd
Address: 407-414, Fourth Floor, Venus Atlantis, 100 Ft Road, Prahladnagar, Ahmedabad, AHMEDABAD, Gujarat, India
Location(s): Ahmedabad

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Keyskills:   Customer Service Aftersales Client Relationship Management Key Account Management Client Interaction Business Analysis customer support Client Management Customer Relationship voice process Client Retention Account Management Customer Care Client Handling

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Eclinicalworks India

More than 130,000 doctors and nurse practitioners and 850,000 medical professionals worldwide rely upon eClinicalWorks to help them deliver quality care and industry-leading Practice Management solutions. Frost & Sullivan recognized us with their 2017 North American Ambulatory Revenue Cycle Manageme...