Management Trainee - Gross to Net
- Genpact India
- 2 to 5 Yrs
- Hyderabad
- 3 years ago
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Job Description
Management Trainee, Order Management
In this role, you are expected to have good knowledge of order management cycle and will be responsible to creating the order, maintain and identify the errors. We are looking for some who should be open to work in any shift as per the business requirement.
Responsibilities
The Role demands for a highly qualified professional who can provide guidance to direct reports typically comprising of first line managers and supervisors. Senior Manager will be responsible for all the activities related to
Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically
Entering orders in the business ERP within given TAT
Creating delivery note on sales orders in a timely fashion, to ensure products allocation
Coordinating with shipping facilities to get the product shipped to customer
Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
Coordinating with demand control team to obtain availability dates of short / unavailable items on customer s order
Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates
Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
Creating credit and debit memos in the event of under / over shipment on sales order
Communicating with customers about various process updates such as
Analyzing order trend of customer and raise flag if variation experienced
Work as a team to process any adhoc request promptly
Deliver quality customer service by researching and responding to all internal & external stakeholders inquiries quickly, effectively and professionally
Ability to analyze and resolve problems before escalating to the next level.
Qualifications
Minimum Qualifications
BCOM/ MCOM/ MBA/ BBA or any relevant qualification
OTC domain and worked on SAP ERP- preferably Order Mgmt
Strong order management skills
Experience in balancing customer facing role and work assessments.
Self-starter and have analytical, problem solving skills
Preferred qualifications
Able to nurture robust working relationships with the team, peers and clients, scheduling flexibility required
Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers deduction process
Good people and customer handling skills.
Effective communication and interpersonal skill.
Employement Category:
Employement Type: InternshipIndustry: IT - Software
Role Category: General / Operations Management
Functional Area: Not Applicable
Role/Responsibilies: Management Trainee - Gross to Net
Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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