Duties and Responsibilities - Product Management: 1) Responsible for Campaign management for call-centre. 2) Data Management & Vendor management 3) Managing growth and profitability 4) COA management 5) Conceptualize and develop campaign strategies for all the channels and track the channel wise conversions 6) Measure productivity and implement training measures to bridge the gap to achieve required productivity 7) Initiate process enhancement and system development for the channels 8) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost 9) Monitoring performance and suggest corrective action for: Key business metrics Product and portfolio performance Employee call centre team productivity Compliance, policies, guidelines & processes Systems Understanding & Data Analysis: 10) Understanding of CRM - Salesforce.com 11) Strong proficiency in SQL and MS access required 12) Understanding of campaign management in Dialer 13) Data extraction from various sources and analysis in congruence with the business requirements 14) Tracking all important metrics of business on regular basis 15) Initiate request and coordinate with IT team for any new requirement related to system enhancement 16) Need to have excellent excel and PowerPoint skills , * Should have 3-4 year of experience in lending Prior experience in a Sales/call-centre role in retail lending would be added advantage. Should have a Graduate. MBA/ Post Graduate Degree would be added advantage. Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Excellent Team Management & Interpersonal Skills. Exceptionally high motivational levels and need to be a self-starter.
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 priv...