We are looking for an ambitious and energetic Service Manager who can manage a team of about 8-10 people.
The goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.
The company is a market leader in the field of vehicle safety systems such as heavy duty rear view camera solutions, driver sleep detection systems, pedestrian alert systems.
The company has to carry out demonstrations & installations of Safety solutions/products on mobile equipment across India in a plant/warehouse/mines/ports.
Pleasing personality and decent communication
Joblocation: Mumbai
Reporting to: CEO
Responsibilities and Duties
PAN India level installations & demonstrations of the above mentioned systems.
Will be required to travel extensively.
Handling warranty claims and settling the same in a time bound manner with customers
Raising warranty claims on suppliers and ensuring they are settled on priority
To allocate service engineers for installation and commissioning of safety components like Rear View Camera systems, proximity warning system.
Develop a growth strategy focused on customer satisfaction through service/after sales support.
Conduct research to identify new service strategies.
Keep records of Replacements, repairs, customer complaints etc.
Provide trustworthy feedback and after-sales support.
Develop entry level staff into valuable service technicians.
Required Experience, Skills and Qualifications
Industries served: Mining, Construction, Material Handling, Ports, logistics.
Having knowledge / expertise in Automotive Electronics would be an added advantage
Trouble shooting of products like rear view camera system / reverse sensor/ surveillance cameras / mobile dvr/ and so on.
Should be able to lead and motivate a team of 8 to 10 service engineers
Experience in customer support is a plus.
Decent Knowledge in MS Office.
Ability to pinpoint issues and proactively take initiative.
Good communication; written and oral talent.
Being proactive and independent; and possessing the skills to adapt to dynamic business circumstance are qualities expected.
Ability to train, and mentor other workers to foster the growth of the business.
Ability to build rapport.
Time management and planning skill.
Qualifications : BE Electrical/ Instrumentation/ Electronics (Diploma will also do)
Employement Category:
Employement Type: Full time Industry: Engineering / Construction Role Category: Service / Installation / Repair Functional Area: Not Applicable Role/Responsibilies: Asst Manager,Manager and Service Support