Account Service Operations Analyst
- NTT Global Delivery
- 5 to 10 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
Req ID:148719
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Service Operations Analyst to join our team in Gurgaon, Hary na (IN-HR), India (IN).
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
Leads the account and work towards building Client relations
Focus on Gaps and Process improvements
Suggest and share ITIL Best practices and help implement the same
Adapts communication techniques for audiences at multiple internal and external levels
- Monitor alerts and manage the Critical Incidents from SM perspective and not technical
Manages vendor relationship
- Allocates work and mentor others
Requirements:
5+ years of relevant experience or equivalent combination of education and work experience.
- Strong understanding of ITIL processes and principals
- Leadership skills
- Experience with handling multiple accounts
- Knowledge of ITIL Tools
- Strong verbal and written communication skills
- Strong ability to create and document processes
- Competencies in conflict resolution, customer service, facilitation, executive presentation
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EE*******r@nt****a.com for assistance.
Job Segment: Consulting, Change Management, Technology, Management
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Account Service Operations Analyst
Contact Details:
Company: NTT Global DeliveryLocation(s): Noida, Gurugram
NTT Global Delivery
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industr...
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