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Customer Support Representative,ERP @ Sharda It Services

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 Customer Support Representative,ERP

Job Description

Industry-IT Product based company (Only female )
Role Hiring For-Customer Support Executive/Client Relationship Manager -ERP based company-Only female

Roles & Resp-Customer Query handling, online support and training, ticket generation and resolution, client confirmation and satisfaction.upsell add on modules. Coordination with internal team
Client Satisfaction, Timely Ticket Resolution and confirmaiton from customer, Upsell
Timely ticket resolution within TAT, Permanent Solution , CLient Satisfaction

Education-btech/BCA/MCA/BEE MANDATE
Manadte skill set-Customer Care, ticket resolution process and understanding of ERP,Must have prior expeience of ERP,Excellent comm.skills and customer handl

Excellent  comm. skill Required and follow up skills
15 k to 25 k depending upon experience and profile, package is performance based
Noida SEctor 63
Self - Laptop and mobile is Required


Reporting and goal approval 40%; Company Target & Team target is 15% each and Individual. target is 30%

Call 9999376***

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: ERP / CRM
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative,ERP

Contact Details:

Company: Sharda IT Services
Location(s): Noida, Gurugram

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₹ 1.0 - 3.0 Lakh/Yr

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Sharda It Services

Shards consultancy services