Assistant Manager - Product Support Specialist
- Genpact India
- 4 to 6 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Assistant Manager - Product Support Specialist
In this role, you will be part of our customer care group, helping our customers with issues and questions related to our software product.
Responsibilities
Be the first line of support.
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root cause of the problem
Track issues through to resolution, within agreed time limits
Communicate with customers, via email or other online tools, until they ve solved their issue.
Properly triage or escalate unresolved issues to appropriate internal teams
Ensure all issues are properly logged
Prioritize and manage several open issues simultaneously
Qualifications we seek in you
Minimum qualifications
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Ability to diagnose and troubleshoot basic technical issues
BA in computer science or an equivalent and relevant certification
Hands-on SQL skills
Hands-on experience with Windows servers and IIS
Experience with HTML, CSS, JavaScript - advantage
Experience with cloud services advantage
Preferred qualifications
Amazing communication skills in English (verbal and written)
Passionate problem-solving with a can do approach
Attention to details
Team player
Open to learn new things
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager - Product Support Specialist
Contact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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