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Assistant manager- S2P @ Genpact India

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 Assistant manager- S2P

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of Assistant Manager, Order Management
In this role, you are expected to have good knowledge of order management cycle and will be responsible to creating the order, maintain and identify the errors.
Responsibilities:
Collaborates inside the company with members of the same team or other teams in order to accomplish the alocated tasks;
Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager; as well as with freight forwarders, warehouses, and logistic service providers.
Translate required demand and customer orders into a supply plan publishing this Daily & weekly to logistics stakeholders.
Handling customer / sales requests
Follow-up on pending items with Logistics / Supply chain team for order delivery status
Reporting
Providing information to customers via e-mails/phone
Updating ERP regarding customer details, order details, supplies, pricing etc.
Gathering information from logistics partners
informing customers regarding availability and deliveries
Maintain point as central coordinator of changes to fill / delivery plan as necessary to best manage customer orders.
Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
Communicating with the Purchasing, warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (transport)
Daily monitoring the assigned orders and exceptions validations
Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed and should be escalated immediately to the customer.
Managing any issues, looking for solutions along with all the parties involved.
Actively seek improvement opportunities in the Logistics processes.
Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Develop and maintain all required supply planning and execution processes to ensure ongoing development and continuous
Successfully graduating the training plan attached to the position and the tasks
Updating the working procedures periodically
Training other team members regarding the daily tasks whenever necessary and requested by the manager
Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Qualification we seek in you
Minimum Qualifications
University graduate;
Preferred Qualifications
Industry Experience - Services or hi-tech industry
Process/Domain Experience:
Tertiary qualifications logistics, commerce
Experience in SAP
Relevant experience scheduling and managing limited resources in a fast-paced supply or logistics environment
Customer interfacing both internally and externally

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Assistant manager- S2P

Contact Details:

Company: Genpact India
Location(s): Hyderabad

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₹ 3.0 - 5 Lakh/Yr

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Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...