Senior Associate - Production Support
- Genpact India
- 3 to 5 Yrs
- Pune
- 3 years ago
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Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Senior Associate, Production Support
Join Cora AI team in Pune which drives digital-led innovation at scale and digitally enabled intelligent operations for clients around the world. Using open architecture and a modular approach, this team is set to deliver digital products and consulting services, powered by Genpact Cora AI-based platform, that connect with both legacy systems and modern technologies. The result is faster development times, better customer experiences, higher return on investment, and greater agility.
This position will involve the person to support a portfolio of RAGE, CORA AI projects from POCs and Pilots to large scale implementations for various clients. Understand overall solution design along with each specific technical implementation. The desired candidate should be a strong customer advocate, and have the following competencies: Incident, Change and Release Management methodologies, strong analytical skills, process attitude, ability to investigate into issues, recognize process challenges and prioritize improvement areas. The capability to develop constructive relationships and handle internal partners.
Responsibilities
Effective interaction with internal teams on regular support updates/issues
Exceptional verbal and written communication skills
Effective Incident management process knowledge
Able to handle L1 ticket activities, respond to client queries and issues promptly meetings, implementation meetings, transitions call etc.
Customer concern management experience with client/internally on the issues
Takes escalated calls, provide timely updates on SEV1/SEV2
Communicate to leadership on issue/outages impacting business and operations,
Co-ordinate & connect with business, operations
Completely lead the issue and resolve and bring it to completion for closure
Maintain the relationship with all partners, run infrastructure and software on a regular basis during upgrades and patches
Should work on automating the Software Release, Data Migration, and Infrastructure provisioning.
Experience, in supporting financial applications, credit/loan platforms.
Experience fixing web applications and good hold on SQL (SQL Server).
Demonstrable understanding of how web applications works.
Good technical and analytical skills.
Demonstrable ability to function in a self-directed environment.
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
Innovative problem solver who is positive, proactive, and readily accepts change.
Ability to handle clients professionally during all interfaces.
Offshore support with rolling shifts in EST (Eastern Standard Time)
Qualifications we seek in you
Minimum qualifications
Graduate/ Postgraduate
Preferred qualifications
BE/ B tech. / MCA / MSc. / BSc
ITIL certified and service delivery experience.
Supporting credit applications & exposure to AR system.
Good comprehension of Java, html, web applications.
Release management.
Should be comfortable working in shift.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Senior Associate - Production Support
Contact Details:
Company: Genpact IndiaLocation(s): Pune
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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