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Strategic Account Manager for a leading EHRS @ Post A Resume

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 Strategic Account Manager for a leading EHRS

Job Description

Job Description:

Position Overview:
As a Strategic Account Manager, you will act as a focal point of contact after the client goes live.
The critical aspects of this job are to manage customer relationships, expectations, customer
business assessment, risk analysis and customer satisfaction.


Job Functions / Responsibilities:

Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR,
understand their business operations, and help them reach their goals through our Know Your
Client initiative.
Understand your clients practices including growth opportunities and risks so that you
recognize and act upon opportunities to maximize the benefits of EHR implementation.
Carry out detailed SWOT analysis for clients to identify and document potential issues, assess
impacts, and recommend solutions.
Analyze practices and recommend products, features, and/or services to improve clients
workflows and patient care.
Manage client requests and expectations by working with internal eClinicalWorks teams,
including Interfaces, Project Management, Technical Support, Development, and Information
Technology
Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.

Requirements:

Bachelors degree or Masters degree (preferred); combined education, training and experience
may be considered in lieu of a formal degree.
Healthcare, account management, and/or technology experience are a plus.
Strong interpersonal communication skills, including the ability to work with clients at all levels,
from executive management to individual teams, providing insightful analysis to technical and
non-technical audiences alike.
Strong analytical and problem-solving skills.

Desired Profile / Criteria / Skills :

Effective collaboration across teams and organizational levels.
Multitasking ability in a fast-paced and often stressful work environment.
Confidence in using individual discretion while dealing with clients.
High work capacity, with a commitment to urgency and results.
Honesty and dependability, combined with a positive, professional, and polite manner.
Ability to work autonomously and proactively.
Familiarity with basic workplace conflict resolution skills.

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Hardware / Telecom Equipment Design
Functional Area: Not Applicable
Role/Responsibilies: Strategic Account Manager for a leading EHRS

Contact Details:

Company: Post A Resume
Location(s): Ahmedabad

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