Support Engineer - Hyderabad / Secunderabad @ Microsoft

Responsibilities

Your Responsibilities
Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Language Qualification
English Language: fluent in reading, writing and speaking.

Required
BI experience like ETL, Data warehousing management, Data Mining, Report Designer or developer
Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc.
Programing language such as C#, DAX, MDX, SQL, Python
Conceptual knowledge of Azure/AWS cloud architecture or any Cloud SaaS experience
Thorough troubleshooting and problem-solving skills
Excellent communication skills with both written and spoken English
Ability to work well in a highly collaborative team
Ability to work well in ambiguous situations
Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies

Experience in one or more of these areas desirable
Power BI / Tableau, or similar BI solutions
OLAP/Data warehousing or OLTP/Database
BI Report developing