Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Advisor Voice - Mohali,Chandigarh - Reliance

Home > Voice

 Advisor Voice - Mohali,Chandigarh - Reliance

Job Description

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements



6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
  • Skills & Competencies :


    1. Speak local language
    2. Basic computer knowledge
    3. Problem solving skills
    4. Cus

  • Job Classification

    Industry: Telecom / ISP
    Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
    Role Category: Voice
    Role: Voice
    Employement Type: Full time

    Education

    Under Graduation: Any Graduate
    Post Graduation: Post Graduation Not Required

    Contact Details:

    Company: Reliance Jio Infocomm
    Location(s): Mohali, Chandigarh

    + View Contactajax loader


    Keyskills:   BPO Outbound Relationship building Management

     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Similar positions

    International Voice Team lead - Nagpur Only

    • Hexaware Technologies
    • 2 - 6 years
    • Nagpur
    • 4 days ago
    ₹ . 3,00,000 - 5,50,000 P.A.

    Urgent opening For US based Voice Process

    • Intellecta Consultants
    • 1 - 6 years
    • Pune
    • 4 days ago
    ₹ . 1,00,000 - 4,00,000 P.A.

    Advisor Voice - Hyderabad / Secunderabad

    • Reliance Jio Infocomm
    • 0 - 2 years
    • Hyderabad
    • 4 days ago
    ₹ Not Disclosed

    Hiring SME/TL - Claims Adjudication

    • Firstsource Solutions
    • 3 - 8 years
    • Chennai
    • 4 days ago
    ₹ . 3,00,000 - 4,50,000 P.A.

    Reliance Jio Infocomm

    Jio promises to shape the future of India by providing end-to-end digital solutions for businesses, institutions and households and seamlessly bridging the rural-urban divide. When you walk through our doors anywhere in the world, you'll find a group of sharp-minded individuals working in a challeng...