Unit Manager - Sme Coe/senior Unit Manager
- Bajaj Finserv
- 5 - 10 years
- Pune
- 3 years ago
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Job Description
Duties and Responsibilities - Manage the overarching Customer Engagement Map that depicts the ideal end-to-end customer experience across multiple touchpoints and take into consideration insights from Design Sessions customer research business processes and changes to business models Design a lifecycle touchpoint strategy dedicated to increasing customer lifetime value retention and engagement across multiple channels Responsible for the customer interaction strategy and roadmap driving performance through the business to achieve a cohesive and optimal experience for all customer segments across touchpoints Oversee implementation product launch ensure new product development processes are followed.
Oversee and review service delivery providing management an oversight of implementation projects including project assignments customer satisfaction. Oversee and execute process improvements and the development of policies procedures methods and tools in support of delivery and to streamline work to provide a higher value to our customers. Establish control on project schedules and risk issues; facilitate timely decisions to maintain project schedule; identifies project risks early and assist by providing prudent and timely recommendations for risk avoidance; sets and manages all stakeholders expectations; creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Work with Product management IT Service PMO delivery teams other cross functional teams to improve customer experience. Post launch have a continuous process of reviewing the process fixing issues identified based on auditing customer journeys customer queries and complaints received in delivery shops. Communicates across the organization to ensure knowledge of customer implementations and status. Provides management with regular project updates; serves as a critical advisor to the team as an Implementation leader and helps to set the direction for the implementation and professional services team. Ensure consistent use of implementation methodology.
5 years of relevant professional experience creating lifecycle strategies and hands on experience in developing loyalty, CRM and/or lifecycle management or related function (required) Proven ability to build cross-functional partnership and inspire co
Job Classification
Industry: BankingFunctional Area: Sales, Retail, Business Development,
Role Category: Corporate Sales
Role: Corporate Sales
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate
Contact Details:
Company: Bajaj FinservLocation(s): Pune
Keyskills: Product management customer marketing Web analytics Customer satisfaction Project management Research Customer experience Management Customer interaction CRM
Bajaj Finserv
Bajaj Finserv Lending Ltd Bajaj Finserv Lending offers loans for various needs. We offer loans for Bajaj Auto Two Wheelers under the name of Bajaj Auto Finance Ltd. We offer Consumer Durable Loans, Personal Loans, Loan Against Property, Small Business Loans, Construction Equipment Loans, Lo...
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