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Customer Support Manager @ Vhunt

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 Customer Support Manager

Job Description


Job Description :

  • Responsible and accountable for customer satisfaction pertaining to all support activities for one or multiple customers
  • Supervise day-to-day operations of the customer support team in providing timely and effective solutions for customer requests
  • Enhance customer service procedures, policies, and standards to make them more effective and efficient
  • Develop customer satisfaction goals and coordinate with the team to meet them on a regular basis
  • Applies strong subject matter knowledge to manage the teams activities in solving moderate to complex business/technical issues within established policies
  • Maintain accurate records and document all customer support activities and discussions
  • Assess service statistics and prepare detailed reports on the overall effectiveness of the customer support functions
  • Provides technical as well as people leadership
  • Responsible for developing, training new customer support engineers
  • Ensures team meets or enables achievement of relevant IT metrics and commitments as per IT business goals and objectives.

Job Classification

Industry: Recruitment / Staffing
Functional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate

Contact Details:

Company: Vhunt
Location(s): Mumbai

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Keyskills:   Training Customer Service Customer Support Policies Customer Satisfaction It Infrastructure Operations

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Vhunt

We use a client-centric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations.