Industry - IT
Category - IT & Systems
Skills - Technical support, Production support, L2/L3
Job Type - Permanent
Job Duration :
- Drive functional & technical support to improve customer satisfaction and retention and Monitor support issues and ensure quality and SLA compliance
- Evolve processes & develop programs to drive customer experience and satisfaction- Experience in a leadership position handling 24/7 global teams
- Should be fluent & excellent in written and oral English communication - Experience & Achievements in people management skills is a must - Proven experience of leading and growing a high-quality product support team. - Experience of managing complex implementations both on premise and on cloud - Experience of supporting both domestic and international customers - Sound knowledge of systems integration, platform support, platform integration - Excellent problem solving & troubleshooting skills is required - Should possess understanding & leadership in support processes, KPIs & SLA management - Ability to handle escalations and drive customer communications on a daily basisThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
,Michael Page has four decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has it...