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Head - Product & Customer Support - CRM @ PageGroup

Home > SBU Head / CEO / Director

 Head - Product & Customer Support - CRM

Job Description

Industry - IT
Category - IT & Systems
Skills - Technical support, Production support, L2/L3
Job Type - Permanent
Job Duration :

Job Description:

- Drive functional & technical support to improve customer satisfaction and retention and Monitor support issues and ensure quality and SLA compliance

- Evolve processes & develop programs to drive customer experience and satisfaction
Client Details :
Our Client is the leading enterprise CRM solution provider for Financial services
Description :
- Drive functional & technical support to improve customer satisfaction and retention.

- Monitor support issues and ensure quality and SLA compliance

- Evolve processes & develop programs to drive customer experience and satisfaction

- Conduct periodical reviews with customers, exchange feedback and improve engagement

- Collaborate internally with product & delivery teams to streamline processes and improve customer outcomes

- Align with product releases and associated training to ensure support team is ready with the required knowledge

- Build upon support career framework to enhance the team's focus on people development
Profile :
The key requirements of a successful candidate are:
- Engineering degree from a premium institute

- 18-20 years of progressive experience in supporting enterprise software products

- Experience in a leadership position handling 24/7 global teams

- Should be fluent & excellent in written and oral English communication

- Experience & Achievements in people management skills is a must

- Proven experience of leading and growing a high-quality product support team.

- Experience of managing complex implementations both on premise and on cloud

- Experience of supporting both domestic and international customers

- Sound knowledge of systems integration, platform support, platform integration

- Excellent problem solving & troubleshooting skills is required

- Should possess understanding & leadership in support processes, KPIs & SLA management

- Ability to handle escalations and drive customer communications on a daily basis
Job Offer
- Senior leadership role with high accountability

- Market leading compensation
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Priyanka Menon on +91 124 452 5***.
Contact - Priyanka Menon - +91 124 452 5***
The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: SBU Head / CEO / Director
Functional Area: Not Applicable
Role/Responsibilies: Head - Product & Customer Support - CRM

Contact Details:

Company: PageGroup
Location(s): Mumbai

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PageGroup

Michael Page has four decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has it...