The Shared Services team is responsible for managing and supporting our Managed Services clients. The role involves being a member of the database team within Shared Services which is responsible for maintaining managed services databases in 3rd party data centers and on the cloud including:
Administration
Housekeeping
Change Management
Support and issue resolution
Monitoring
Tuning
Furthermore, the Shared Services team is responsible for all of the infrastructure and automation required to support continuous integration and continuous delivery.
Maintenance and provisioning of all internal environment and integration databases
Administration of all internal oracle and postgres instances and servers
Development, documentation and governance of all DDL and DML product scripts
Packaging of Database Releases
Providing client troubleshooting support and SQL script development / reviews and general postgres and oracle expertise for the support desk
Offering support and expertise to ensure maximum uptime of environments
Ensure that client SLAs are strictly adhered to and their primary focus will be on continuous performant operations
Involved in core team tasks including data modelling, governance and quality of database artefacts as well as release packaging
Candidates will be required to liaise with the other teams in Shared Services to ensure the overall team works together as a unit. Candidates will also need to be able to liaise with various other groups (e.g. Architecture, Design Authority, Support) to ensure changes to the database or support issues are dealt with comprehensively. Candidates should be familiar with operating in a challenging production environment supported from different locations and should also have a good appreciation of Development processes, toolsets and delivery infrastructure, and be comfortable working with multiple differing systems and tools. The successful applicant will be required to work within a team structure. The candidate should demonstrate a willingness to learn new technologies, processes, toolsets and be comfortable working with multiple differing systems.
Duties & accountabilities
Management of managed services environments
Provide support for any database related issues to all clients, particularly managed services clients
Manage high severity incidents via process and work with all stakeholders to resolve issues as soon as possible including attending client bridge calls
Ensure Database requests are dealt with within defined SLA s
Modelling and scripting database changes for all our products
Ensure client releases are packaged and made available in a timely manner
Be available for on-call rotation
Document all work, particularly around Managed Services
Education and experience
5+ years of experience in similar role with Degree in Technology, Computer Science, IT or a related course
Extremely Proficient in Postgres - Administration, Performance and Tuning, psql, PL/pgSQL, pgdump, ora2pg
Good Linux/Unix knowledge
Good Database skills - Data Modelling, Database Release management
Good oracle knowledge and experience - Administration, Performance Monitoring, Datapump & RMAN, SQL, PL/SQL
Experience of the following technologies:
ASM
RAC
JIRA
Shell scripting
Amazon Web Services
Amazon RDS
Knowledge of the following technologies beneficial:
Data Guard
python
Commercial awareness
Knowledge of Corporate Actions business is major plus. Knowledge of financial markets or financial feeds would be very useful
Personal impact
Significant customer service focus
Willingness to learn new skills
Excellent Problem Solving Skills
Strong attention to detail
Strong inter-personal skills with practical, can-do approach
Self-motivated, proactive work ethic
Good personal time management and ability to complete individual work assignments without daily supervision
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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0***. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
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Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
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