Advisor Voice - Vijayawada - Reliance Jio @ Reliance Jio Infocomm

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Advisor Voice - Vijayawada - Reliance Jio

Reliance Jio Infocomm
0 - 2 years
Vijayawada, Guntur
3 years ago
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Job Description

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements

6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills Competencies :

1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset

Job Classification

Industry: Telecom / ISP
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required

Contact Details:

Company: Reliance Jio Infocomm
Location(s): Vijayawada, Guntur

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Keyskills: BPO Outbound Relationship building Management

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Reliance Jio Infocomm

Jio promises to shape the future of India by providing end-to-end digital solutions for businesses, institutions and households and seamlessly bridging the rural-urban divide. When you walk through our doors anywhere in the world, you'll find a group of sharp-minded individuals working in a challeng...

Advisor Voice - Vijayawada - Reliance Jio @ Reliance Jio Infocomm

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