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Customer Support Engineer / Voice Process / Immediate Joining @ Black And White

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 Customer Support Engineer / Voice Process / Immediate Joining

Job Description


Dear Candidate's,
Greeting from Black and White Business Solutions Pvt Ltd !!
WE'RE Hiring Freshers !! Any Graduate OR Undergraduates OR drop out
Just 2 rounds of TELEPHONIC ROUNDS
Interface with Customers via Inbound or Outbound calls over the Internet for the purpose of passively assisting the customers.
* Telecom *Banking *E-Commerce *Insurance *Accounts *Healthcare *Sales *Technical
Voice / Semi Voice / Non Voice in Technical and Customer Support
International and Domestic Process
UK / US / Australian / Graveyard / Day Rotational Shifts
Contact : HR Fathima@ 9036018***
Email your resumes to : [Confidential Information]
Roles and Responsibilities
Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
Support Customers across Telecommunication, Financial Services & Healthcare vertical.
Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile
Any Graduate Fresher OR Under-Graduate / drop out.
Excellent verbal and written communication skills.
Flexible with 24/7 Environment.
Salary up to 30K & attractive Incentives amount.
To provide best in class Customer support to customers over Voice.
Take end to end ownership of customer issues reported.
Research, diagnose and identify solutions to resolve customer issues..
Document solutions in the form of knowledge base, notes and Articles and help build a robust knowledge base which can be referred in the future.
Desired Candidate Profile
Fresher or Experienced. Prefer Minimum 6 months of experience in International Customer support Inbound / Outbound Voice
Graduate & under Grads freshers or experienced can apply
Excellent in Verbal English
Willing to work in Night Shifts
Knowledge on PC, Excel & Good Typing.
Venue :
Black and White Business Solutions Pvt Ltd, #721, 2nd Floor, CMH Road Indiranagar Bangalore-560038 Land Mark: CMH Bus-stop or KFC Bus-stop.
Contact : HR Fa****a@90*******0
Email your resumes to :[Confidential Information]
********PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*********

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Support Engineer / Voice Process / Immediate Joining

Contact Details:

Company: Black And White
Location(s): Bengaluru

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₹ 120000 - 300000

Black And White

Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challen...