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IT Technical Specialist/IT Support @ Diverse Lynx

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 IT Technical Specialist/IT Support

Job Description

Job Description
IT technical specialist:
Responds to hands on issues reported through the Service Desk
Escalation point for Service Desk Tier 2 on all complex issues
Identify and facilitate workstation equipment order requests to Procurement
Work with Client to collect, inventory, store, and schedule disposal of IT equipment per internal agreement with Asset Management Service Owner
Wipe assets scheduled for disposal of all local drive information
Wipe/rebuild/reload of assets for redeployment as needed
Provide vendor-certified hardware break/fix services, working with hardware vendors as needed
Responsible to provide IT support and maintenance of desktops, laptops & physical network connectivity to the workstations.
Support a large network of local and remote computer users.
Installation of Desktop OS.
Installation, configuration and troubleshooting Office 365 products and other applications.
Troubleshooting hardware, network, printers, and software applications.
Installation of all kind of printers and basic troubleshooting knowledge.
Ensure compliance with all Koch policies & procedures in all related areas.
Handling new software standard exception requests.
Initiating the IT procurement and asset management.
Coordinating with service providers to solve other IT infrastructure issues.
Processing IT related material invoices (GRN).
Experience in ticketing tools for users request and problems management.
Managing conference room equipment.
Troubleshooting for known errors and workarounds IT Support Engineer(Service desk)
Skills:
Responds to hands on issues reported through the Service Desk
. Technical knowledge and understanding of print and labelling issues, especially in production and logistics areas (hard- and software)
. General know-how in hardware clients, devices, operating systems
. Experiences in hardware topics (especially regarding industrial PC, handhelds/scanners, mobile computers/forklift terminals)
. Knowledge of the appropriate operating systems (like Windows, Windows Embedded CE, maybe also Linux or Android)
. Adequate knowledge of programming and scripting languages
. Basic know-how in the needed technologies regarding connectivity, network, interfaces and ERP integration
. Basic know-how in appropriate device management systems
. If possible, a basic understanding of the supported business processes in production and logistics
. Proficiency in English
. Good communication skills
. Customer oriented

Job Classification

Industry: IT Services & Consulting
Functional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Diverse Lynx
Location(s): Bengaluru

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Keyskills:   ERP IT procurement Linux Service desk IT support Windows Asset management Troubleshooting Logistics Android

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Diverse Lynx

Diverse Lynx is a Go to Place for all your IT needs . We combine industry leading expertise and our personal dedication for all your needs. Established in 2002, we are head quartered in Princeton NJ with an off-shore delivery center in New Delhi, India. The Delivery Center is 250+ associat...

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