Helpdesk Associate - Bengaluru/Bangalore - NTT @ NTT Data

- Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.

- Activities include recognition, research, isolation, resolution follow up steps.

- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.

- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.

- Sound knowledge of ITIL best practices around Incident Request Management procedures Qualifications

- Helpdesk Senior Associate at Grade-5 position in Service Desk

- Must be a Graduate. B.Tech/B.E or any other technical degree preferred

- Good communication skills with 1 year of international calling experience

- Good comprehension writing skills

- Must possess excellent customer handling skills

- Should be comfortable to work in rotational shift with 24x7 support window