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Assistant Manager @ Standard Chartered

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 Assistant Manager

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Handling regulatory Notices %26amp; court cases.

  • Ensure timely %26amp; correct regulatory return submissions.

  • Ensure Insta Kit activity handle as per laid down process.

  • Handling of requests for voucher retrievals, duplicate statement, TDS, IBC.

  • Deliverable handling %26ndash; Cheque books, KYC, Account closure, NBR pay orders.

  • S2O documents processing, archival of vouchers %26amp; documents as per laid down process.

  • Managing ATM related activity.

  • Ensure deceased claim processed within TAT.

  • Ensure proper updating of all registers/system updating on a daily basis as applicable.

  • Maintain and provide Mansys data correctly and promptly to the concerned.

  • Record Archival as per laid down process/timelines.

  • Ensure safe custody items managed %26amp; reviewed regularly.

  • Reconciliation of Sundry %26amp; Suspense account.

  • FTS requests cash pick up %26amp; cheques pick up process as per guidelines.

  • Undelivered debit cards %26amp; cheques books processing as per guidelines

  • All logistics%26rsquo; cash vendor bills are being process within TAT.


Business

  • Ensure Timely resolution of customer queries %26amp; complaints

  • Being client centric understands customers%26rsquo; requirements, able to apply them and guide other team members


Processes

  • Consistently exceed productivity, accuracy and timeliness norms

  • Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes %26ndash;minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing %26amp; deskilling of activities

  • Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions.

  • Cross skill self across in at least two different process elements and product areas

  • Utilize all training opportunities available.

  • Maintaining smooth interaction and TAT%26rsquo;s effectively for all activities

  • Ensure updating of all registers, trackers %26amp; MIS on a daily basis.

  • With Ownership look for end to end resolution of Issues being encountered.

  • Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity


Risk Management

  • Adhere to laid out processes and procedures while completing process actions

  • Ensure no surprise culture no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.

  • Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

  • Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.

  • Inculcate the practice of doing Right the First Time (FTR)

  • Ensure appropriate and adequate documentation is in place for process actions.


Regulatory %26amp; Business Conduct

  • Display exemplary conduct and live by the Group%26rsquo;s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the India / Retail Liabilities / Internal Services %26amp; Logistics to achieve the outcomes set out in the Bank%26rsquo;s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance;The Right Environment.]*

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


  • Adhere to RBI and FEMA guidelines, Respond to Local regulatory bodies


Key Stakeholders

  • Articulate customer%26rsquo;s needs, and proactively develops rapport.

  • Improve overall customer experience through TAT improvement

  • Ensure friendly, fast %26amp; accurate services to both internal %26amp; external customers


Other Responsibilities

  • Challenges the status quo, understanding that change is the only constant in the organization.

  • Actively identifies and manages potential resistance to change

  • Improve overall customer experience through TAT improvement


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: Banking
Role Category: Legal
Role/Responsibilies: Assistant Manager

Contact Details:

Company: Standard Chartered
Location(s): Mumbai

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Standard Chartered

Standard Chartered Bank Ltd Standard Chartered Bank Ltd