Production Support @ Idfc First Bank

Job Description

Job Title Production Support
Place of work - Mumbai
Business Unit Corporate Function
Function Information Technology
Job Purpose:
The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis.
Roles & Responsibilities:

• Perform all tests on production applications
• Design production support procedures, policies and documentation
• Identify and resolve technical issues
• Establish the root causes of production errors, and escalate serious concerns
• Prepare recovery procedures for all applications and provide upgrade to same
• Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications
• Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
• Supervise all alerts related to application and system procedures and provide services proactively
• Deliver regular and customized training to teams within the business
• Develop test scripts for new/changed production application capabilities
• Capture and share best- practice knowledge amongst the team
• Stay abreast with global market trends and competitor strategies in key markets
• Leverage in-house synergies through collaboration with internal stakeholders

Educational Qualifications:
Graduate Any
Experience:
Minimum of 4+ Years

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: Banking
Role Category: Advertising
Role/Responsibilies: Production Support

Contact Details:

Company: Idfc First Bank
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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