Process Trainer- BPO-Chat Process-"Work
- Aegis Customer Support
- 2 - 6 years
- Kolkata
- 3 years ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibilities
Job brief
We are looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with company's core values. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.
Responsibilities:
Identify training needs by evaluating strengths and weaknesses
Translate requirements into trainings that will groom employees for the next step of their career path
Build annual training program and prepare teaching plans
Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
Direct structured learning experiences and monitor their quality results
Acclimate new hires to the business and conduct orientation sessions
Deliver training courses
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour
Periodically evaluate ongoing programs to ensure that they reflect any changes
Stay abreast of the new trends and tools in employee development
DESIRED SKILLS:
- Excellent communication skills (oral and written)
- Knowledge of MS office Suite
- Analytical, probing, presentation & coaching skill
- Counseling and mentoring skills
- Excellent communication Skills In English & Hindi
KEY RESPONSIBILITY AREA:
- Mentoring, training and coaching of batches / teams
- Meeting training throughput for all the batches
- Conducting huddles, refresher trainings and review coaching sessions and action plan
Looking Forward for Immediate joiners.
Note : Subject Applying for the position Process Trainer -BPO-Chat Process-WFH
Send mail to de******m@st****k.com.
9392097***
Regards
Deepthi
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Freshers
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Contact Details:
Company: Aegis Customer SupportAddress: GROUND FLOOR, SUIT 1, TOWER 3,, EQUINOX BUSINESS PARK, LBS MARG, KURLA WEST,, Mumbai City, Maharashtra,, MUMBAI, Maharashtra, India
Location(s): Kolkata
Keyskills: Training Needs Process Training Coaching Training certification Aids Chat Process Learning Communication Skills Training Programs Action Plan MS Office Suite Domestic BPO International BPO
Aegis Customer Support
For more than 25 years we've held an organisation-wide conviction, that it's our job to be the front line promoting and protecting your brand. Some of the world's most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in