Assistant Vice President - ITSM Support
- Genpact India
- 5 to 10 Yrs
- Noida, Gurugram
- 3 years ago
- Email to a friend
- Report this job
Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation Happens Here
Inviting applications for the role of Assistant Vice President, ITSM Support ServicesAre you the one we are looking for Apply now
Responsibilities- Developing and driving standardization globally on IT Operations Services to drive continuous improvement in technology function and drive reduction of variation of processes and improves the quality of deployed technologies / products and processes.
- Develop IT policies, process and procedures by anticipation or response of need, collaborating with Technology Operation Services functional leads.
- Build Quality metrics for technology infrastructure operation services (Incident, Problem, Capacity, Availability management, End User Onsite support, Service Desk, Chatbot, Datacenter and Telecom operations) to ensure Genpact business users receives acceptable work.
- Develop Competency framework Measure current competency level and map the required skills and knowledge needed to be successful.
- Monthly dashboard for progress in each area with maturity metrics, as progress.
- Establish robust communication with the authorities within the technology domain, which includes designing and delivering on the planned outcome.
- Work in liaison with key partners e.g. Service Desk, Enterprise Compute, Transition, Network, Finance and Human Resources, IT Business Partners to establish and support the link between strategic business objectives.
Minimum qualifications
- Graduate with preference of B-Tech, MCA or MBA IT from reputed university
- ITIL 4.0 - ITIL Masters certification
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: SBU Head / CEO / Director
Functional Area: Not Applicable
Role/Responsibilies: Assistant Vice President - ITSM Support
Contact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
