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Technical Analyst 4-Support @ Oracle

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 Technical Analyst 4-Support

Job Description


Preferred Qualifications
Primary Skills :

  • Hands on experience in OIM (Oracle Identity Manager) Server, OIM Connector, Application Server(Weblogic, JBoss etc), DB, Java, J2EE or any other Identity Management products.


Desirable Skills :

  • Proficient knowledge in Oralce Identity Management 11g/12c

  • Web and Application Servers : Weblogic Application Server, WebSphere Application Server, JBOSS, Tomcat

  • Working experience in Oracle database

  • Fair knowledge in Java programming


Additional Skills :

  • Strong Written and Verbal Communication skills

  • Ability to learn new technologies quickly and independently

  • Excellent troubleshooting and analytical skills

  • Effectively work with across the teams and across the regions

  • Excellent product support and Customer handling skills


Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: IT
Role Category: IT
Role/Responsibilies: Technical Analyst 4-Support

Contact Details:

Company: Oracle
Location(s): Bengaluru

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Oracle

Emerging technologies are disrupting old paradigms and unleashing new opportunities. Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the ind...

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