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IT Service Delivery - Chennai - Chennai @ Inspirisys

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 IT Service Delivery - Chennai - Chennai

Job Description

JOB DESCRIPTION:-

Monitoring Delivery Management adhering to the SLA

Bring in delivery transformation

Ensure Process Management Support

Maintain 100% technical SOP in Support central for any new type of technical issues

Pro actively Initiate Process Improvements based on Inputs from Audit Process,

Maintain best practices across industry and ITIL guidelines

Experience in all Geographies in the areas for IT Services Managed Services

Should be responsible for Business Acquisition IT Service Management, Project Management,

Planning & Budgeting, P & L Management for projects, Business Planning, Risk Analysis, BCP, Customer Relationship Management,

Responsible for managing service delivery for end user support for Domestic Clients

Involve in Audits and Performance Management

DESIRED SKILLS AND EXPERIENCE:

Any graduate with 6+ yrs. in service delivery management and end user support

Should be experienced in atleast 4 of the delivery verticals ie., Infrastructure Management Services, warranty services, service delivery planning, field service operations, last mail service delivery & service logistics.

Should be familiar and updated in best in class service delivery models, CSAT process & IT systems

Should have managed a team of service delivery professionals at pan India level

Handled multi customer environment even in remote locations

PMP, ITIL and Related Quality certifications preferred

Candidates who meets to the eligibility criteria can share their profiles to na**********t@in*******s.com

Job Classification

Industry: Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Inspirisys Solutions Limited
Address: 57,59,61,FIRST FLOOR,DOWLATH TOWERS,TAYLORS ROAD, , KILPAUK,CHENNAI, , Chennai, Tamilnadu, India
Location(s): Chennai

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Keyskills:   Customer Relationship Project Management Service Delivery Management ITSM Infrastructure Management Managed Services Process Management ITIL IT Service Delivery Service Operations

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₹ 7,50,000 - 10,00,000 P.A

Inspirisys

Inspirisys Solutions Limited Inspirisys Solutions Limited is one of the leading Systems and Technology Solutions Company based in India. INSPIRISYS is a public limited company listed in Mumbai Stock Exchange (BSE) having revenues of USD 75+ Million. In India we have 100+ offices with 2400+ engi...